Frequently Asked Questions
The Importance of Regular Appliance Maintenance
Modern households rely heavily on appliances to make daily tasks more manageable. From refrigerators to washing machines, these devices have become integral to our lives. But like all machines, they require regular maintenance to function optimally.
Why OEM Parts Matter in Appliance Repair
When it comes to appliance repair, the quality of the parts used can make a significant difference. OEM (Original Equipment Manufacturer) parts are always recommended, OEM parts are designed specifically for your appliance model, ensuring a perfect fit.
Choosing the Right Appliance Repair Service: Key Factors to Consider
When an appliance breaks down, the urgency to get it fixed can sometim, ensure the service provider has a track record of repairing your specific appliance brand and model. Check online reviews and seek recommendations friends or family.
Who is WM Appliances?
WM Appliances is a professional appliance repair company located in San Leandro. With 8 years of experience in the industry, we pride ourselves on delivering top-notch service to our customers.
How can I contact WM Appliances?
You can reach out to us via phone at 888-883-7574. We’re here to assist you!
What kind of appliances do you repair?
We repair a wide range of household appliances. If you have a specific appliance in mind, please contact us, and we’ll let you know if we can assist.
Are you an authorized service provider for any brands?
Yes, we are an authorized service provider for GE APPLIANCES. This means we have direct access to genuine parts and specialized training for GE appliances.
How long does a typical repair take?
The duration of a repair can vary based on the complexity of the issue and the type of appliance. Once our technician assesses the appliance, they can provide a more accurate estimate.
How do I schedule an appointment?
You can schedule an appointment by calling us at 888-883-7574 or by visiting this link. Our support team will guide you through the process.
How soon can I expect a technician after scheduling an appointment?
Typically, we aim to dispatch a technician within 6-24 hours of scheduling an appointment. However, during peak times or unforeseen circumstances, it might take slightly longer. We always strive to serve our customers as promptly as possible
What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and cash. If you have a specific payment method in mind, please inquire when scheduling your service.
Do you offer maintenance services or only repairs?
In addition to repairs, we also offer maintenance services to ensure your appliances remain in optimal condition and extend their lifespan.
Can I buy parts from you and do the repair myself?
We strongly recommend that repairs be done by trained professionals to ensure safety and the longevity of the appliance. However, if you’re experienced and need a specific part, please contact us, and we can discuss the availability and pricing.
Are your technicians trained and certified?
Yes, all our technicians have undergone rigorous training and have years of experience in the field. Their expertise ensures that your appliances are in safe hands.
Do you use genuine parts for repairs?
Absolutely! We only use OEM (Original Equipment Manufacturer) parts for all our repairs. This ensures the longevity and reliability of the appliance after repair.
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Do you offer any warranties on your repairs?
We stand by the quality of our work. Specific warranty terms can vary based on the repair and parts used. Please discuss this with our technician or contact our support for detailed information.
Are there any hidden fees or charges?
We believe in transparency. Any costs associated with the repair will be discussed upfront. There are no hidden fees.
I'm located outside of San Leandro. Do you offer services in nearby areas?
While our primary location is in San Leandro, we do serve some surrounding areas. Please contact us with your location details, and we’ll let you know if we can assist.
Do you charge for diagnostics?
We offer a free diagnostic if the repair is carried out by us. If you choose to proceed with the repair after the diagnostic, there will be no charge for the diagnostic service.
Can I request a specific time for the technician to arrive?
Yes, you can request a preferred time slot when scheduling your appointment, and we will do our best to accommodate your preference. However, please note that while we try to meet all time requests, they are subject to technician availability.
What should I do to prepare for the technician's visit?
Please ensure the appliance is easily accessible and clear any surrounding area of obstructions or potential hazards. If the appliance is a refrigerator, it’s helpful to empty it or at least remove perishable items.
In case a part needs to be ordered, how long does it typically take?
While we stock many common parts, occasionally, a specific part might need to be ordered. Typically, it takes a few days to a week, depending on the part’s availability and the supplier.
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